Blackfoot Introduces Customer Self-Service Portal

The new Blackfoot Support Portal is designed to empower customers to instantly find solutions to frequently asked questions.

A growing number of customers prefer self-service support over contacting a technical agent via phone or email. Blackfoot’s new Self-Service Portal allows us to meet the needs of these customers by resolving support issues quickly and easily without needing to contact Blackfoot’s technical support team.

“We know our customers desire technical support that comes from multiple sources,” said Deanna Jenness, Technical Assistance Center Supervisor at Blackfoot. “Whether customers prefer to contact our exceptional technical support team by phone, chat, email and now through a new support portal, they will continue to quickly find a resolution to their specific need.”

Blackfoot’s Customer Self-Service Portal can be accessed by desktop, tablet or mobile devices. This new support option is just one of the many ways that Blackfoot seeks to exceed customer expectations.

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