Fully Supporting Our Customers and Communities

Over this past weekend, the spread of the coronavirus has accelerated within the United States and here in Montana and Idaho. As a continuation of our proactive planning and to increase the protection of our customers, community and employees, Blackfoot is enacting the following procedures.  Beginning at 12:00PM local time on Monday, March 16 across all Blackfoot offices:

  1. Blackfoot is closing our doors to walk-in traffic
  2. Blackfoot has mobilized half of our employees to work from remote locations to mitigate impact of the spread of the coronavirus

How does this impact you?

  1. When you contact our customer service or technology support teams, you will continue receiving the same friendly and expert support you expect.
  2. When you contact any of our employees who are working remotely, we will continue responding as if we were in the office.
  3. We continue to urge our employees to be diligent in following proper respiratory hygiene guidelines along with limiting face-to-face meetings.
  4. If you need to pay your bill in person, our drive-up window at our Missoula office remains open.

Have questions about your account?

  1. Phone: 866-541-5000
  2. Email: customerservice@blackfoot.com
  3. Live chat: bftcomms2b.wpengine.com/support/
  4. Manage your account (Pay your bill, check your email): bftcomms2b.wpengine.com/MyAccount
  5. For business accounts, please contact your Account Executive

Have technical questions about your service?

  1. Phone: 877–881-1155
  2. Email: support@blackfoot.net
  3. Live chat: bftcomms2b.wpengine.com/support/
  4. Self-support: bftcomms2b.wpengine.com/support/faqs/

As this situation continues to evolve, we will provide additional updates.

Jason Williams
CEO, Blackfoot