Over this past weekend, the spread of the coronavirus has accelerated within the United States and here in Montana and Idaho. As a continuation of our proactive planning and to increase the protection of our customers, community and employees, Blackfoot is enacting the following procedures. Beginning at 12:00PM local time on Monday, March 16 across all Blackfoot offices:
- Blackfoot is closing our doors to walk-in traffic
- Blackfoot has mobilized half of our employees to work from remote locations to mitigate impact of the spread of the coronavirus
How does this impact you?
- When you contact our customer service or technology support teams, you will continue receiving the same friendly and expert support you expect.
- When you contact any of our employees who are working remotely, we will continue responding as if we were in the office.
- We continue to urge our employees to be diligent in following proper respiratory hygiene guidelines along with limiting face-to-face meetings.
- If you need to pay your bill in person, our drive-up window at our Missoula office remains open.
Have questions about your account?
- Phone: 866-541-5000
- Email: customerservice@blackfoot.com
- Live chat: bftcomms2b.wpengine.com/support/
- Manage your account (Pay your bill, check your email): bftcomms2b.wpengine.com/MyAccount
- For business accounts, please contact your Account Executive
Have technical questions about your service?
- Phone: 877–881-1155
- Email: support@blackfoot.net
- Live chat: bftcomms2b.wpengine.com/support/
- Self-support: bftcomms2b.wpengine.com/support/faqs/
As this situation continues to evolve, we will provide additional updates.
Jason Williams
CEO, Blackfoot