The Stay At Home Measure, Our Customers and Our Community

We provide essential services as part of the nation’s critical infrastructure.

This week, both Governors Brad Little of Idaho and Steve Bullock of Montana issued stay at home measures, encouraging Idaho and Montana residents to remain at home to the maximum extent possible. (Read the announcements below.)

What does this mean for our Idaho and Montana customers and communities? Blackfoot provides essential services as part of the nation’s critical infrastructure and in doing so, will continue serving our customers and communities with broadband, voice and managed services solutions. More than two weeks ago, Blackfoot initiated its business continuity plan, putting into place the processes and tools for our employees to continue safely supporting our customers and communities.

How does this impact you? First, know that we are actively maintaining our communications network and your services during this time, and that our employees’ and community safety is and always has been a priority. In addition: 

  1. When you contact our customer service or technology support teams, you will continue receiving the same friendly and expert support you expect.
  2. When you contact any of our employees who are working remotely, we will continue responding as if we were in the office.
  3. We continue to urge our employees to be diligent in following proper respiratory hygiene guidelines along with limiting face-to-face meetings.
  4. If you need to pay your bill in person, our drive-up window at our Missoula office remains open.

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With confirmed community transmission of coronavirus now occurring in Idaho’s most populated areas, we need to take strong measures to ensure our healthcare facilities are not overburdened. I am following the guidance of our public health experts and issuing a statewide stay-home order effective immediately.

Idaho Governor Brad Little, March 25, 2020 (Source)

In consultation with public health experts, health care providers, and emergency management professionals, I have determined that to protect public health and human safety, it is essential to the health, safety, and welfare of the State of Montana during the ongoing state of emergency that, to the maximum extent possible, individuals stay at home or at their place of residence.

Montana Governor Steve Bullock, March 26, 2020 (Source)